“Is there a problem I can help with?”
A complaint can stressful for the customer. But it can be even more stressful for you.
No one wants to deliver and products or service, but sadly it can sometime happen.
Sometimes it’s your fault and sometimes it isn’t. People can have unrealistic expectations of that they expect to get for the amount of money they’ve paid or the time they’ve invested in your organisation
And then they want it pout right immediately, or at least for someone to listen to them immediately and agree to do something about it.
It’s important to respond quickly, but sometimes that initial conversation can be quiet “difficult” and eve confrontational, making it hard to engage in a more positive conversation later on
Using Rapid Live Chat Operators UK means that if something goes wrong when you aren’t available, we can handle the first response and make the customer feel you are not only interested din their issue, but quick to respond to it.
And we can take the initial heat, ensuring that when you speak to them to resolve it you have had time to look into it and work out how you want to handle the issues raised rather than having to respond off the cuff and under pressure and that you can start with a positive approach to the customer, rather than having had a negative conversation from which you need to build back their trust