Be able to answer
when they visit your
24/7 MANNED WEBSITE LIVE CHAT SUPPORT
The Small Businesses New Best Friend
We are all busy and getting busier trying to more with fewer resources and people.
So having the time to keep an eye on every visitor to your website and ensure that as many as possible contact you and create the opportunity to sell to every one of them, is something most small and medium-sized businesses could only dream about.
Having a 24/7 manned website live chat support for your business is a convenient and an effective feedback tool for your customer needs. This builds a loyal consumer base. Rather than watch customers click away from your promising website, adopt a live chat service to help secure your dealings online.
Generate Leads Online 24 x 7
From Start-up to well established business, everyone needs to generate leads online today
Increase in online conversions
Reduction in transaction cost
Increase in shopping cart size
Outsource your website live chat operators – 24×7 customer support service
Rapid Live Chat provides 24×7 Manned live chat service – perfect, scalable professional 24×7 customer support service and virtual receptionist service for your business whatever its size and stage of development, outsource live chat services or outsource customer service to Rapid live chat will lower interaction costs and increase efficiency by providing professional live assistance for customers with instant answers.
Rapid Live Chat Solutions services from Rapid IT Business Solutions is a customer support service that operates 24 hours a day, 7 days a week, 52 weeks a year.
So we’re always In, even when you’re Out
(and even when you are finally asleep!)
With an easy setup process and the option of a fixed number of chats per month or unlimited chats, Rapid Live Chat provides immediate results to help grow your business, whilst managing costs for you.
Customer support service is a key tool in promoting your online sales. The cost of retaining customers is lower compared to acquiring new ones. Customer experience management is one of the most cost-effective ways to drive up satisfaction among customers. Having loyal customers can be attributed to a live chat operator service which will boost your sales, lower costs related to consumer awareness and cause your customers to recommend their friends to buy from you don’t mistake loyalty with convenience. Customers may buy from you because your product is either cheaper or they are used to the products, therefore, having a live chat operator service or telephone answering service is important as it will create committed customers who are both loyal and passionate about your services. Indeed, outsource customer support or manned live chat is very effective in delivery this goal.
Nowadays, having a dedicated customer support 24/7 is very important for any business to excel and to retain a good relationship with customers. Having a professional live chat support on our website will benefit the business and increase a loyal customer base.
Outsource customer support is the best option for any small/ medium / large business type if they are tight on budget. Rapid live chat provides outsource website chat support services to the companies and businesses and with a manned 24/7 support.
Here are some of the actual benefits of having a website live chat support process:
- Outsource website chat support decreases strain on the budget
If you are a business tight on budget but don’t want to compromise on customer satisfaction, you should think about outsourcing the chat support or appointment booking service. Outsourcing is less expensive than setting up a customer care center with professional employees. This reduces the expense of recruiting and training the employees for the customer’s needs.
- Increase in sales
If any customers are hanging on the website for some time and have a few questions in their mind, they can clear them quickly and take a decision on the product then and there. This improves sales. Sometimes, customers might not be interested to come back to the site to clarify their doubts and purchase the product.
- Scalable professional chat services
When the business is in initial stages, there might be less need for chat support but when the business grows gradually, the customer support model should be scalable. You need to hire live chat agents or outsourcing the chat support to a professional company like Rapid live chat will help in future if the service must be upgraded or scaled to a large number of customers.
- 24/7 support
Since many companies offer services globally, it is difficult to cater to the needs of customers all the time. When you have customers from other countries and continents, a dedicated 24/7 chat support is best to answer queries in different time zones.
Thus, outsource customer support helps in improving online sales by adding new customers and retaining the existing customers.
WORDS FROM CLIENTS
We started working with Mr Mathew and his team at Rapid Live Chat since the l last 6 months and we have availed their website and chat management service. Till then we were managing it in-house and and I have to say that Mr Mathew and his team is doing a phenomenal job. We have been getting a lot more inquiries for our services and the team is very prompt in giving us the leads. We have been able to increase our business as a result of their service which is on-time all the time
Joe Francis Alapatt
The Rapid Live Chat service has been very successful for us. In the first few weeks have already had almost 20 new sales leads, even during the learning phase of the project. We are so pleased we want to add another group company’s website to the service as soon as possible please
The Student Support Centre
Thank you for suggesting and setting up the live chat service for us. We have notices a big increase in sales enquires in the last few weeks. I would like to look into the possibilities of improving our web sites at the meeting
16th August 2013
Thank you for installing the Rapid Live Chat service on my website. We started seeing the difference immediately.
As you know, I was using a ‘man it yourself’ chat service, but that was taking up staff resources, which in turn was costing me money.
I have been using your service for a month or so now and I can already see the benefits. A lot of my visitors come to my website after office hours and, with Rapid Live Chat, I’m able to answer their questions and help navigate them to my shopping cart.
It’s also interesting to see the chat transcripts you send through to see what my customers are saying. I have made some minor changes to the information I now have on my website as a result of that.
I look forward to seeing some of the other benefits in the coming months.